Selecting the appropriate small business phone system can significantly increase a company’s productivity as well as reduce the cost of doing business. It’s important to have a solid understanding of small business phone systems in order to avoid paying too much or selecting a system that does not have the capacity to grow with your business. This article will review the options that are available and the issues you need to consider.

Though it may seem like a simple decision, choosing the right small business phone system can help or hinder your business’s productivity and professional appearance. When deciding on a PBX phone system, there are several things you’ll want to consider.

- How many employees require a separate extension and will the employees benefit from having voicemail?

- Will employees need to utilize a mobile system during the times when they are out of the office?

- Will the company be adding employees? Selecting a modular system for a growing company is vital. A low price, simple small business phone system won’t be able to expand with the company.

- Do employees work in remote locations? A telephone system with a call routing feature is ideal for companies that have employees working outside of the office.

Some of the basic features included with a small business phone system include:

- Auto attendant

- Remote voicemail pickup

- Multiple extensions

- Call Forwarding

- Call Waiting

- Call Holding

- Voice Mail

- Speakerphone

- Speed dial

- Faxing capacity

Extra Features

Small business phone systems that offer additional features can greatly increase the productivity of an office. Not only are these cutting edge features designed to improve efficiency and professionalism, but they work to ensure that calls don’t fall through the cracks. It only takes one missed call to lose out a large order or miss a profitable lead. Some of the additional features available in today’s small business phone systems include:

- A call recording feature that saves phone conversations to a hard drive.

- An audio recording function emails the recording as an attachment.

- Voice to E-mail allows employees to be notified by email of new voice mail messages.

- Auto-fax detection automatically transfers faxes, thus eliminating the need for a separate fax line.

Types of Small Business Phone Systems

Today’s small businesses have many different options in terms of small business phone systems and how they will handle their calls:

PBX (Private Branch Exchange)

PBX systems have the capacity to route calls between co-workers as well as to outside lines. This makes it preferable to a standard VOIP system. Some PBX systems utilize VOIP technology meaning reduced costs on long distance charges.

VOIP (Voice over Internet Protocol)

VOIP has fast become a favorite choice among business owners since long distance charges are eliminated as the call is routed via high speed internet, bypassing the telephone company’s copper wires. The trouble with purely VOIP phone systems is that if the internet goes down, then so does your phone system.

Hybrid PBX Systems

Hybrid PBX systems utilize both the telephone company’s copper wires to connect calls and VOIP – whichever is cheaper and available. The greatest asset of hybrid PBX systems is that if for any reason VOIP capabilities are unavailable, the phone system can still make and take calls via copper wire.

Virtual PBX

A Virtual PBX can be an effective for small, single offices that don’t make or take many calls. They essentially combine an auto-attendant PBX system with VOIP telephone lines. The greatest downside to the virtual PBX is that you end up paying much more over the long-run for the service than if you would have purchased an in-house small business phone system. Virtual PBX companies will charge per minute for the VOIP connection whereas if the phone system was in-house, you would pay little to nothing for calls.

When selecting a small business phone system, look for versatility and a system filled with options that can save time and increase productivity. Price is important, but ask vendors if essential services such as installation, customizing the small business phone system, technical support and training are included with the purchase. These small business phone systems can be complicated to set up without expertise and you won’t want to pay extra for these necessary services.

This small and mid-size business ERP deserves serious consideration as competitor to Microsoft Great Plains Dynamics GP and Small Business Financials, plus MAS 90 and Accpac from up-down and QuickBooks as if it is outgrown. Let us describe for you several nice features of SAP BO:

1. Intuitive interface. It is common that users do their own discovery after getting reasonably limited initial training in SB1 user interface. Being intuitive doesn’t mean to be limited in its functionality, just opposite, SB1 covers broad number of ERP logics

2. Technical openness. Yes, you can quickly build your own custom queries to SB1 company database. Here some SQL experience is needed, but your limited SQL querying exposure will pay and you will be governing your MRP database

3. Broad ERP functionality. In fact, SAP Business One has such advanced modules as Production (you may think of it as discrete manufacturing, including such features as disassembly production orders), MRP (manufacturing resource planning wizard, where you will be surprised with its power)

4. Crystal Reports. The fact, that SB1 database is Microsoft SQL Server 2005 opens the door to Crystal Reports designers

5. Excel friendliness and reporting. This feature is available through add-on

The reason businesses use T1 lines vs. Ethernet (Fast, Metro or Gigabit) is because of the differences between these two services. Fast Ethernet refers to the internal network traffic whereas a T1 line is an external to internal network connection. While it may be true that many companies are offering options like fiber to the home, which offer speeds significantly faster than T1 lines, T1 (and its siblings like DS3) still offers many advantages.

The following are advantages of deploying a T1 line over Ethernet: 

1. Dedicated – A T1 line is dedicated, while your home network is shared, meaning that depending on the data usage in your area, your speed will fluctuate. For a home user, this is a non-issue, but for a business where servers are mission-critical, you cannot have insufficient bandwidth because there are too many people torrenting in your neighborhood. T1 lines provide dedicated access and often have a higher priority when it comes to uptime and maintenance.

2. Technology Limitations – Ethernet through CAT cable has a limit of 100 meters (328FT). T1 lines can expand further. That’s why ISPs can’t hook your house up with CAT cable. It’s too far.

3. Cheaper – In general, a T1 line is about half the cost of an Ethernet line, but this is only a generalization and it all depends on the location of the network being set up. 

It’s also important to know there are differences between a T1 line and Ethernet services. A T1 voice and data line is a form of internet connection while Fast Ethernet is the cabling they used in LAN (Local Area Network) environments, making them more speedy and reliable.

In short, there are many reasons why businesses use T1 for their Internet, but this really is in no way comparable to Fast Ethernet. Your computer’s network card is designed to handle more requests than just the Internet. For example, if you are streaming video from a server on your network, you need significantly more bandwidth than 1 Mbps which is plenty sufficient for anything Internet.

On a future note, some ISPs are beginning to use CAT cable to hook directly into your house. This technology is called Metro Ethernet. Look it up if you want to learn more.

This article isn’t an all-encompassing discussion of the advantages of T1 over Ethernet, but merely a “scratching of the surface” look at what to think about when deciding which service is right for you business’ voice and data network.

Generally speaking, any business looking into what network technology makes the most business sense for their employees, business suites, and conference activities needs to do their homework and not jump without a thorough analysis. For help with that assessment, I strongly suggest taking advantage of the no cost research and support available through USaveTelecom.com.